How to place an order?

We have tried to make it as easy as possible for you to place an order online with bare minimum details required.Via Checkout Page: Best way to place an order is through our check out page where all your details are very safe and the two payment options are processed by Stripe and Commonwealth bank Australia.Via Telephone: You can always call us to process your order over the phone where we will punch in required details such as email address for invoice, phone number to call and text delivery updates and delivery address etc.Via Email: You can email us with your products list you wish to purchase, Our accounts will then send you a click and pay invoice via commonwealth bank click and pay payment gateway. We will be notified instantly of any payments made. It does not put you to the end of the queue. Your order will be processed ASAP.

What delivery options are available?

2 Hours Express: Our 2 Hours delivery is for Greater Sydney and is as fast as it can be. We will dispatch your order instantly. Depending on route and traffic, we guarantee fast on demand delivery.Free Delivery: We offer free delivery across Greater Sydney for purchases over $250. Free deliveries are generally delivered overnight or even same day if there were any other deliveries in your area.Outer Sydney: For regional Sydney like Nowra, Shellharbour, Wollongong, Central Coast, Blue Mountains there is a base fees charged which will be a fast overnight delivery. Can be delivered same day – email or call us to enquire.Interstate: For all interstate, Metro and Regional Australia standard delivery takes 3-5 business days. Please email or call us to enquire about delivery cost.

Sydney Waterproof Shop Contact - Waterproofing Shop

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Call us! Email us or visit us at our store in Clyde NSW 2142

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FAQ's.

Frequently Asked Questions

Orders & Stocks

Yes we have all the listed products in stock and available, apart from some products in high demand where it is mentioned to call us to check stock availability.

Note: It is best if you call or email us to double check with stock availability if it is mentioned so in the product description.

We have tried to make it as easy as possible for you to place an order online with bare minimum details required.

Via Checkout Page: Best way to place an order is through our check out page where all your details are very safe and the two payment options are processed by Stripe and Commonwealth bank Australia.
Via Telephone: You can always call us to process your order over the phone where we will punch in required details such as email address for invoice, phone number to call and text delivery updates and delivery address etc.
Via Email: You can email us with your products list you wish to purchase, Our accounts will then send you a click and pay invoice via commonwealth bank click and pay payment gateway. We will be notified instantly of any payments made. It does not put you to the end of the queue. Your order will be processed ASAP.

We totally understand Online Shopping. Don’t worry at all, we double check every duplicate order by calling you and confirming your duplicate purchase was made willingly or else we’ll process one order and refund 100% of the duplicate order.

Back-Order could mean anything from a not updated product to unavailable stock.

All our back-order products are delivered the same as available stock unless it is not in stock with the manufacturer or importers.

We call you instantly to confirm the status of your order by physically checking stocks.

No problem, call us to add your postcode.

We have listed all the postcodes that our drivers can deliver fast! to avoid any inconvenience.

If you see ” No shipping available” – It basically means we haven’t listed your postcode yet.

Simply call us to find out if we can deliver to your address, If we can! we’ll add your post code instantly.

Deliveries

We take care of our deliveries across Greater Sydney. It means one of our own driver will deliver to your work site or home.

Overnight (24 – 48 Hrs) for Greater Sydney, (1-3 Days) for Wollongong, Shellharbour, Nowra, Central Coast and Blue Mountains.

3-5 Business days Regional and Interstate.

2 Hours Express: Our 2 Hours delivery is for Greater Sydney and is as fast as it can be. We will dispatch your order instantly. Depending on route and traffic, we guarantee fast on demand delivery.
Free Delivery: We offer free delivery across Greater Sydney for purchases over $250. Free deliveries are generally delivered overnight or even same day if there were any other deliveries in your area.
Outer Sydney: For regional Sydney like Nowra, Shellharbour, Wollongong, Central Coast, Blue Mountains there is a base fees charged which will be a fast overnight delivery. Can be delivered same day – email or call us to enquire.
Interstate: For all interstate, Metro and Regional Australia standard delivery takes 3-5 business days. Please email or call us to enquire about delivery cost.

Yes. We deliver to any commercial or residential work sites. Just make sure your address shows up in Google Maps.

Yes we do!

We will send you a text message confirming your order and an estimated delivery time soon after receiving your order.

Yes. We deliver to Greater Sydney and Regional Sydney 7 days a week Except Christmas Eve, Christmas day, New Years day, Good Friday and ANZAC day.

You need to write a request if delivery is needed on weekends (Sat & Sun, Public Holidays) on order notes at the checkout.

Yes! You can ask for an early before 7am worksite or after hours delivery when placing your order.

Just write us your request at Order Notes on Checkout page.

Yes!

You can change your nominated delivery address before we send you your order confirmation.

Note: No charges apply if it is not changed so much so that it falls in a different region which has a different shipping charges.

You can always call us and amend delivery or even orders.

Trade & Bulk Discounts

Yes we do!

Our 10+1 Offer is available at all times plus free same day delivery (Buy 10 get one free).

Also purchases over $1000 Will automatically have free application brushes, rollers and accessories plus free delivery.

Call us for greater deals on bulk purchases. We’ll have discounts for any multiple products order.

All licenced technicians and Builders will have 10% Discounts in place.

Conditions: Orders Via emails only – We need to confirm your licence with Fair Trading.

Returns and Refunds

We offer 100% refund if our products fails the standard it claims.

We exchange cross products free of charge, e.g. if you have ordered more of product A while less of the product B, don’t worry ! we’ll exchange B for A with just the price difference and no extra charges.

We offer returns & refunds for any product in its original packaging within 30 Days of purchase with a reasonable fees.

Please read our return and refunds policy.

Returns are also most convenient as we arrange a pick up from your address.

Returns may incur pick up charges based on your postcode and re-stocking fees.

Returns are all processed via email and refunds could take 3 – 5 business days.

Refunds can only be paid to an Australian Bank not to a credit card.

Please read our return and refunds policy.

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Don't hesitate to call us, we're happy to help.

Call us anytime of the day, early or late. You can also email us or simply fill in the form above, we'll get back to you ASAP. You don't need to be a customer to send us enquiries about waterproofing membrane advice.

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