The Waterproof Supplier: Secure Online Purchase with Clear Terms & Conditions

Welcome to The Waterproofing Supplier! We offer a comprehensive selection of DURUM, TREMCO, ENVIRO SYSTEMS, DRIZORO, AQUA MIX & EFFLOCK waterproofing membranes, primers, sealers, additives and product range at competitive prices, conveniently available for online purchase with fast same day delivery options to your workplace.

Understanding Our Terms & Conditions

Before browsing our online store, please take a moment to review these Terms & Conditions (“Terms”). By using our website or purchasing products from us, you acknowledge your agreement to these binding terms. If you have any questions or require clarification on specific clauses, feel free to contact us before placing an order.

Key Terms & Conditions:

• Australian Consumer Law (ACL): Our Terms adhere to the ACL, the principal consumer protection framework in Australia. 
• Acceptance of Terms: By visiting, browsing, reading information, or interacting with our website, you acknowledge that you have read, understood, and accepted all our Terms outlined below.
• Term Modifications: We reserve the right to modify our Terms at our discretion due to changing circumstances. Any updated Terms will be published on the website and take effect upon publication.
• General Website Use: Our store is accessible to individuals aged 18 or with legal authority to purchase goods. By using our website (e.g., creating an account, leaving reviews, requesting quotes, or purchasing products), you confirm you are of legal age to enter into a binding contract.

Membership & Account Creation:

You can browse product information or create an account (become a Member) on our website. As a Member, you will be prompted to provide personal information like your name, company details, delivery address, phone number, and email address for a smoother purchase experience. We store Member information in accordance with our Privacy Policy, and you agree to provide accurate and up-to-date information.

Member Responsibilities:

• Safeguard your login credentials and notify us immediately of any suspicious activity regarding your account.
• Utilize our store only for permitted purposes as outlined in our Terms.

Restrictions & Limitations:

• You agree to refrain from misusing our resources for commercial gain, including writing offensive reviews, creating fake accounts, fraudulent payment methods, or copying our content for comparative purposes on other websites.

Product Purchases:

• Product availability may impact order processing times. In case of stock depletion, we will contact you to offer a substitute or a full refund.
• Orders are confirmed only upon payment clearance via credit card at checkout. Order confirmation emails will be sent upon successful payment processing.

Product Pricing & Shipping:

• All product prices are in Australian Dollars (AUD) and exclude shipping costs. Shipping fees are calculated at checkout based on your delivery address.
• Prices are subject to availability and product descriptions.
• Secure online payment systems are used for automated billing. Please ensure sufficient funds in your account or contact your bank to avoid payment delays or declines. By using our payment system, you acknowledge awareness of the payment gateway’s terms and conditions.
• For your security, we do not issue paper invoices or request additional payments or personal information via phone, email, or online channels outside of our secure checkout system.

Delivery & Shipping:

• We utilize third-party shipping services. Delivery times may vary due to unforeseen circumstances, and we are not liable for any delays. Please ensure:
  
  • Up-to-date delivery address and contact information.
  • Availability to receive your delivery in person or provide clear delivery instructions (e.g., preferred drop-off location) if you are unavailable.
• We are not responsible for stolen or lost products from your property.

Standard Shipping Details:

• Instant Dispatch Delivery and Free Next Day Delivery apply to Greater Sydney only. Approval and purchase timing conditions apply.
• All other deliveries depend on the courier’s schedule (5-7 business days).
• Back-ordered products are subject to manufacturer availability and may be canceled if discontinued.

Product Inspections:

Upon delivery, promptly inspect the products for any damages, incorrect deliveries, or mismatch. Inform us immediately of any issues.

Order Cancellations:

Online orders cannot be canceled after placement. However, written requests before order dispatch may be considered. Contact us as soon as possible for a cancellation request. A reasonable cancellation fee may apply.

Refund Policy:

Yes we do hassle free returns and refunds. For our return and refund policy please click here.

How to contact us

Best way to contact us for this matter is: 

-Email us at [email protected]

-Or fill in our Contact form below,