At The Waterproof Supplier, we are committed to providing reliable and efficient shipping services across ACT, NSW, QLD, VIC, SA and WA* & NT* (*Selected Products). Please read our shipping policy below.
Due to the complex nature of our waterproofing products, wide variety, and comprehensive shipping rules: For regional, country, and outback areas - please call us directly if you see no shipping options available, want more accurate shipping calculations, or require real-time tracking and order updates.
We process and dispatch orders within 1-2 business days of order confirmation. Delivery timeframes vary based on your location and shipping method selected:
Sydney Metro Delivery
Express 4-Hour: Selected postcodes, orders before 11AM
Priority Next Day: 24-hour metropolitan service
Standard Metro: 2-3 business days reliable delivery
Regional NSW Service
Regional Express: 1-3 business days
Regional Standard: 5-10 business days
Wollongong/Blue Mountains: Specialized coverage
Interstate Delivery
Metro Interstate: 2-5 business days
Regional Interstate: 6-10 business days
Capital Cities: Comprehensive coverage
These timeframes are estimates only and may be affected by factors beyond our control, including carrier delays, weather conditions, and public holidays.
We partner with reputable carriers including Australia Post, Couriers Please, and specialized freight providers for bulky items. The carrier and service level will be determined based on:
Delivery Requirements: Signature maybe required for deliveries. Business addresses may receive delivery at reception or mail room. Delivery may require signature if you specifically request it in the order notes, otherwise packages will be left at a safe place to avoid double shipping charges.
Shipping costs are calculated based on the following factors:
Final shipping costs will be displayed during checkout before payment confirmation.
Free standard shipping is available for orders meeting the following criteria:
Standard Free Shipping
Available on orders over $400 AUD to Sydney metropolitan areas only
Trade Account Benefits
Priority shipping upgrades for registered business accounts
Free shipping does not apply to bulky, oversized, or hazardous goods requiring special handling. Some remote locations may be excluded from free shipping promotions.
Once your order is dispatched, you will receive a shipping confirmation email containing:
It is your responsibility to ensure someone is available to receive delivery at the specified address. Failed delivery attempts may result in additional fees for redelivery or storage.
If you experience issues with your delivery:
We will assist in investigating lost or missing packages, but cannot be held responsible for delays or issues caused by the shipping carrier once the package is in their possession.
Certain products require special shipping arrangements:
For bulky items, we will contact you after ordering to confirm delivery arrangements and any additional requirements.
If you have any questions about our shipping policy or need assistance with delivery, please fill out the form below and our team will get back to you within 24 hours.
Legal Notice: Delivery timeframes are estimates only and not guaranteed. We are not liable for delays caused by third-party carriers or circumstances beyond our reasonable control.
We stock and sell waterproofing membranes, joint sealants, primers, indoor and outdoor waterproofing supplies and accessories from major brands Duram, Tremco, Drizoro, Enviro Systems, Efflock & Aqua Mix at a very competitive price. Order at our website 24/7, 365 days, get fast and free* delivery or pick up at our store U3/3 Sutherland St, CLYDE NSW 2142 Monday -Saturday.