Privacy policy

THE WATERPROOF SUPPLIER
Last updated: 07 November 2025

Privacy Policy

The Waterproof Supplier ("we", "us", "our") operates this store and website, including all related information, content, features, tools, products and services (the "Services"). This Privacy Policy describes how we collect, use, disclose and manage your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and other applicable Australian privacy laws. By using our Services, you consent to the practices described in this Policy.

Personal Information We Collect

When we use the term "personal information", we mean information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether recorded in material form or not. We may collect the following categories of personal information:

- Identity and Contact Information: Your name, address, billing address, shipping address, phone number, and email address.
- Financial Information: Payment card details, bank account information, transaction history, and payment confirmation details.
- Account Information: Your username, password, security questions, preferences and settings.
- Transaction Information: Details about products you view, add to cart, purchase, return, exchange or cancel, and your transaction history.
- Communications: Information you provide when contacting our customer service team or communicating with us.
- Technical Information: Information about your device, browser, IP address, and other unique identifiers collected through cookies and similar technologies.
- Usage Information: Information about how you interact with our Services, including browsing patterns and preferences.

How We Collect Personal Information

We collect personal information through various means, including:

- Directly from you: When you create an account, make a purchase, contact our customer service, or otherwise interact with us.
- Automatically: Through cookies and similar technologies when you use our website or services.
- From third parties: Such as payment processors, delivery services, and marketing partners, where you have consented to such collection.

How We Use Your Personal Information

We use your personal information for the following purposes:

- Providing Services: To process your orders, manage your account, arrange shipping, handle returns and exchanges, and provide customer support.
- Personalisation: To create a tailored shopping experience, recommend products, and remember your preferences.
- Marketing: To send you marketing communications about our products and services, where you have consented to receive them.
- Security: To detect and prevent fraud, protect our systems, and ensure the security of your account.
- Legal Compliance: To comply with our legal obligations, respond to legal requests, and enforce our terms and policies.
- Business Operations: To analyse and improve our Services, conduct research, and manage our business operations.

Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

- Service Providers: To companies that provide services on our behalf, such as payment processing, IT services, delivery, customer support, and marketing.
- Business Partners: To trusted partners who help us provide and improve our Services, subject to appropriate confidentiality obligations.
- Legal Requirements: When required by law, regulation, legal process, or governmental request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, where personal information may be transferred as a business asset.
- With Your Consent: When you have expressly consented to the disclosure.

We take reasonable steps to ensure that third parties who receive your personal information are bound by confidentiality and privacy obligations.

Overseas Disclosure

Some of our service providers may be located outside Australia, including in the United States, Canada, and other countries. When we disclose your personal information overseas, we take reasonable steps to ensure that overseas recipients comply with the Australian Privacy Principles, either through contractual arrangements or by ensuring the recipient is subject to a law or binding scheme that has the effect of protecting the information in a way that is substantially similar to the APPs.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing behaviour and preferences. These technologies help us remember your preferences, understand how you use our Services, and personalise your experience. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your ability to use certain features of our Services.

Direct Marketing

We may use your personal information to send you direct marketing communications about our products, services, and promotions. We will only do this with your consent or where otherwise permitted by law. You can opt-out of receiving marketing communications at any time by using the unsubscribe link in our emails or by contacting us using the details below. Even if you opt-out of marketing communications, we may still contact you for administrative purposes, such as order confirmations and important service updates.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include electronic and physical security measures, staff training, and internal policies. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your personal information, we take reasonable steps to destroy or de-identify it.

Your Rights and Choices

Under Australian privacy law, you have certain rights regarding your personal information, including:

- Access: You have the right to request access to the personal information we hold about you.
- Correction: You may request that we correct any inaccurate or out-of-date personal information we hold about you.
- Complaints: You may make a complaint about our handling of your personal information.
- Anonymity: Where lawful and practicable, you have the option to deal with us anonymously or using a pseudonym.
- Opt-out: You may opt-out of receiving marketing communications from us at any time.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable period and may need to verify your identity before processing your request.

Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us, and we will take steps to delete such information.

Third-Party Links

Our Services may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Complaints

If you have a complaint about how we have handled your personal information, please contact us using the details below. We will investigate your complaint and respond to you within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). For more information, visit www.oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated Policy will be posted on our website with a revised "Last updated" date. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

Email: support@thewaterproofingsupplier.com.au
Phone: 02 9636 8883
Address: U3 3 Sutherland Street, CLYDE NSW 2142